Support and renewal
The first 6 months are included. After that, renew for 6 or 12 months, whichever suits you.
First purchase
Lifetime use for a single domain. The first 6 months of support and update access are free. After that you can buy a Support and Update Pack: 6 months 1,490 TL, 12 months 2,490 TL. If you still have active time, the pack is added to the end of the remaining period; if it has expired, the pack starts from the payment date. The end of the support period does not end your right to use the installed licensed version.
The first theme installation and basic configuration are free, once per licence. Open a support ticket from your active Hostimor theme service. The service covers uploading the theme to your existing WISECP installation, activating it, applying the logo/colours you provide, setting up the menu and home page sections, and a basic appearance check.
Once the first job is done, every further reinstallation and basic configuration request is charged at 750 TL / job. A job covers a single licensed domain. Installing the WISECP software, server migration, product/data entry, custom design, code development and installing third-party modules are assessed separately. Investigating errors caused by the theme is covered by active support and is not to be confused with the reinstallation fee.
Domain change: one domain change per licence is free; each further change costs 250 TL and is made from the theme service in your hostimor.com client area.
Renewal options
| Service | Price | Scope |
|---|---|---|
| First 6 months | Free | Support and update access included with the first theme purchase |
| Support and Update Pack · 6 months | 1,490 TL | Adds 6 calendar months to the support period; if it has expired, starts from the payment date |
| Support and Update Pack · 12 months | 2,490 TL | Adds 12 calendar months to the support period; if it has expired, starts from the payment date |
| First installation and basic configuration | Free | Once per licence |
| Further installation and basic configuration | 750 TL / job | One job for a single licensed domain |
| First domain change | Free | Once per licence |
| Additional domain change | 250 TL / change | Made from the client area |
The tax details and the total payable for the order are shown on the cart screen. Renewals are made from the account that holds the existing theme service. For the first free installation, open a support ticket; repeat jobs are purchased separately.
Track your support period
In your own WISECP admin area, the licence and version card shows the support end date, the days remaining and your update entitlement. In 1.4.0 and 1.3.16 it is under theme editor → Tema ayarları → Lisans, destek ve yedek (Theme settings → Licence, support and backup); in 1.3.14 under Manage Theme → Hostimor → Settings.
If your support period has ended, you can keep using your installed version with a valid licence. To download new versions and get support, buy the 6 or 12-month renewal that suits your service. In 1.4.0, the licence card shows the end of support, the last check and package integrity in one place.
Prepare your support ticket
- Theme version and WISECP version.
- The page where the problem occurs and the steps to reproduce it.
- Device/browser details and a screenshot that shows the problem.
- Related changes you made recently.
Do not put passwords or private keys in the ticket text. After signing in to your account, use the support area in the client area or write to destek@hostimor.com.
Marketplace download entitlement
Get the approved installation package, re-downloads of the same version and later updates from the WISECP Marketplace. Every download checks for an active domain licence and an active support/update entitlement.
When the support period ends, your lifetime right to use the installed version continues; renewing reopens support and download access.